SuiteCommerce Essentials: Guide to Common Questions

There is a lot to learn about SuiteCommerce when you are first considering it for your business. This is the best beginner guide to helping your understand why SuiteCommerce is different from other ecommerce platforms.





What is SuiteCommerce and what does it help you do with NetSuite?


Most people have heard about NetSuite because it is taking the cloud ERP world by storm. It has been the #1 rated cloud ERP software for several years and continues to take over the market. For good reason though too. It’s a powerful yet complex tool that will drive a business to incredible success. What you might not know is that NetSuite has its own ecommerce platform called SuiteCommerce. This is an ecommerce platform that is only available for NetSuite users because it solely integrates to the NetSuite platform. Let’s make a small correction, because you don’t actually have to integrate SuiteCommerce into NetSuite, that part is already complete. We’ll discuss this a little later.


What are the different versions of SuiteCommerce?


There are two main versions of SuiteCommerce. There is SuiteCommerce Advanced and SuiteCommerce Standard. At face value, these are really pretty much the same when companies compare them side by side. The main difference is that SuiteCommerce Advanced gives more access to developers to change the source code making nearly nothing impossible to customize. Depending on your business, this may be really important if you are positioning your webstore to do things that haven’t been done before or at least are not commonly done. SuiteCommerce Standard recently was announced in the last couple years as the flagship SuiteCommerce product. It still allows for the majority of customizations, but it is best practice to reveal your goals of the ecommerce platform when considering to purchase it. A NetSuite commerce partner can help with this process to make sure you have covered all your bases.


What are the benefits of SuiteCommerce?


The primary benefit of SuiteCommerce to other platforms is that it directly connects to NetSuite without an integration. You won’t need any integrators like Celigo or even a custom integration. If you were to use Shopify, Magento, or other ecommerce platforms, you would have to develop an integration to access the NetSuite data. You can skip all this and have direct access to all of your NetSuite data to use on the webstore by purchasing SuiteCommerce.


Why you should use Themes, Extensions, and SuiteApps?


NetSuite has some premade themes that might get you close to what you need, but you can also purchase them from a NetSuite commerce partner. Extensions are another thing to consider because they allow for added functionality. An example is being able to display a custom NetSuite record in ‘My Account’ of the webstore. SuiteApps are premade integrations that connect to NetSuite. Paystand has a SuiteCommerce SuiteApp that plugs right into the payment process to allow users to pay invoices via their ‘My Account’ with all the payment options.


Pro Bonus Tips


  • Utilize sandbox in post go-live of your SuiteCommerce website

  • Don’t be afraid of customizations because they will help streamline your business. Just make sure you have fully tested them in sandbox

  • Check out themes and extensions made by companies so you can purchase already created customizations

  • You don’t need to use NetSuite to implement and you will get more direct responsive attention using a partner

  • Start preparing your website mockups early on if you have a graphic designer in house. This helps you think through all the things you want in your website. Check out this demo website for a SuiteCommerce Website example

  • Ask your NetSuite commerce partner what types of pre-made options exist when you are thinking you may need a customization. This helps to cut the cost in some areas.

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