SuiteCommerce App
Custom Records in SuiteCommerce MyAccount
Turn MyAccount into a whole lot more than a purchase history page. By Anchor Group SuiteCommerce Developers
Securely surface customer-specific data from any Custom Record into SuiteCommerce MyAccount or SuiteCommerce Advanced. Show your customers the data they need safely, securely, and easily, such as warranties, memberships, subscriptions, event registrations, documents, promo codes, course access (the list goes on).
Build More Useful SuiteCommerce Business Portals
Out of the box, SuiteCommerce My Account mostly focuses on purchase history. Which is fine, unless your customers need literally anything else.
This SuiteCommerce extension lets you surface NetSuite Custom Records directly inside My Account so logged-in customers can securely access the information that's relevant to them. This includes NetSuite Custom Record data inside the logged-in MyAccount experience, such as like warranties, memberships, subscriptions, event registrations, documents, promo codes, course access, and whatever else your particular business has dreamed up.
SuiteCommerce MyAccount, With the Data Your Customers Need Most
With this extension, SuiteCommerce MyAccount can show information beyond standard purchase history by pulling customer-specific data from NetSuite Custom Records.
What the SuiteCommerce MyAccount Extension Can Do
The existing extension is built specifically around native NetSuite Custom Records, while the customer-facing experience stays inside SuiteCommerce.
Surface NetSuite Custom Record data inside SuiteCommerce MyAccount.
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Configure which Custom Records customers can see and in what order
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Control how Custom Record data is displayed
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Show unique, customer-specific information based on the logged-in user
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Change the Custom Record tab name inside My Account
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Display multiple types of Custom Records
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Inherit permissions from the underlying NetSuite Custom Records
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Add more advanced customer-group filtering when needed
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Use NetSuite workflows to automatically create Custom Records for certain customer actions or purchases.
One SuiteCommerce Advanced Customization. A Lot of Possibilities.
The strength of this SuiteCommerce Advanced customization is that it’s built around Customer Records instead of around one narrowly defined data type. That gives you considerably more freedom in what data you can surface through SuiteCommerce MyAccount. For example, you could use it to show:
Warranty and claim information
Give customers a logged-in place to see warranty details or claim-related information tied to their account.
Memberships and subscriptions
Surface customer-specific membership, subscription, or program information without forcing someone on your team to manually provide it.
Event registrations
Let customers reference registration details from the same portal they already use for their account.
Documents and downloadable assets
Use Custom Records to provide customer-specific data sheets, documents, codes, or other protected assets.
Course keys or license information
If a particular purchase generates an access code, license, or course key, make that information available to the customer through My Account.
The current product page already calls out warranty data, memberships, subscriptions, event registration, documents, course keys, and other customer-specific information as potential uses.
A Better SuiteCommerce B2B Customer Experience
For SuiteCommerce B2B companies, a logged-in customer experience often needs to do more than show orders.
Customers may need account-specific documents, program information, warranty records, product details, registrations, or other data that's unique to their company.
That's where this becomes one of those useful NetSuite SuiteCommerce B2B features that can make SuiteCommerce MyAccount feel less like a receipt drawer and more like an actual customer portal, where data stays tied to NetSuite, while the customer gets access through SuiteCommerce, making for less scavenger hunts and easier records accessibility.
Keep Customer-Specific Data Secure
The extension uses the existing logged-in SuiteCommerce experience and inherits permissions from each NetSuite Custom Record. That means your team surface customer-specific information while continuing to control the underlying record permissions in NetSuite.
For SuiteCommerce business portals, this means sensitive information like warranty documents, promo codes, and customer-specific pricing stays secure.
Let NetSuite Do the Heavy Data Lifting
One of the nice things about this approach is that the data itself stays where your team already manages it. NetSuite Custom Records handle the underlying information. SuiteCommerce handles the customer-facing presentation, keeping NetSuite ecommerce from becoming another disconnected customer-data platform.
And where it makes sense, NetSuite ecommerce automation can take the process even further. The current solution can use NetSuite workflows to automatically create Custom Records when particular items are purchased, which can then make the appropriate information available to the customer.
Need Something More Custom?
This is where SuiteCommerce customization earns its keep.
The standard extension gives you the framework for displaying Custom Records inside SuiteCommerce MyAccount. If your business needs additional rules, customer segmentation, display logic, or other functionality, the solution can be extended from there.
Anchor Group's SuiteCommerce developers can help with additional SuiteCommerce customizations, including more sophisticated customer-group filtering or other business-specific behavior. And if you're working in a heavily customized environment, a SuiteCommerce Advanced developer can also tailor the experience around your existing storefront.
FAQs
It's a SuiteCommerce extension that lets you display NetSuite Custom Record information to logged-in customers inside My Account.
Instead of limiting the portal largely to native purchase-history information, you can make additional customer-specific data available securely through the customer's account.
Yes. The extension works with both SuiteCommerce and SuiteCommerce Advanced webstores.
Any appropriate data stored in the NetSuite Custom Records you configure for the extension.
That could include warranty information, memberships, subscriptions, event details, documents, promo codes, course keys, or other customer-specific information.
Yes. The extension can display unique customer-specific information for each logged-in customer. That's what makes it useful for building more sophisticated SuiteCommerce portals instead of simply adding another static page to your site.
Yes. You can configure the order and visibility of Custom Records, control their display type, and change the name of the Custom Record tab within My Account.
What's next?
Make your day-to-day work easier and get back to what matters most with this SuiteCommerce extension, built by the Anchor Group development team to streamline your workflow and simplify daily tasks. Reach out below and let’s get you rolling.
Need something a little different?
If you’re not seeing the exact fit you need, no worries—we also build affordable custom solutions to fit your business, your workflows, and the way your team actually works.
Reach out and let’s build a solution that fits like it ought to.
