SuiteCommerce

What is SuiteCommerce? And why is it the best NetSuite ecommerce option?

If you have NetSuite ERP, you know that there is power in having all your data in a single location. This page goes through key areas of the SuiteCommerce module to help you understand why it beats Shopify Plus, Magento, and other ecommerce platform options. Since SuiteCommerce requires NetSuite ERP, we make the assumption that you are either implementing NetSuite or already have NetSuite as a platform. In our changing world, we have seen a dramatic increase in online sales over the past year. A major shift to online shopping has been occurring for the last decade, but the most recent world events have put more pressure on organizations to change earlier than expected. By the end of this page, we hope that you will be more informed to make an ecommerce decision.

Want to learn more about how SuiteCommerce works? Schedule a demo with our team of NetSuite solutions consultants.

Topics Covered on this Page

Want a SuiteCommerce demo? Contact our team and get your free design mockup to help envision your webstore!

 

What is SuiteCommerce? NetSuite Ecommerce.

What is SuiteCommerce: Video Summary

SuiteCommerce is NetSuite's flagship ecommerce platform that is pre-integrated into the ERP. This means that companies don't need to pay for an integration between an ecommerce platform and NetSuite. 

For example, if you were to purchase Shopify Plus as your ecommerce platform, you would need to pay approximately $5000 per year for the connection between Shopify and NetSuite. You would also need to pay for the implementation of the connection (mapping data).

If you had SuiteCommerce, you would not need to pay for this connection or the implementation of the mapping. SuiteCommerce comes unified with order and inventory management, CRM, and ERP.

NetSuite ERP drives the ecommerce experience which means that having total access to your ERP data is essential to scaling your ecommerce solution. Since SuiteCommerce is built by NetSuite for NetSuite, all the data is accessible so that your ecommerce solution can change as your business changes. You won't hit a roadblock keeping you from optimizing the ecommerce user experience for both B2B and B2C.

NetSuite SuiteCommerce Instore

SuiteCommerce InStore is designed for retail companies that want to provide a similar experience to in-store associates as they would a traditional ecommerce website. With a full-featured POS, inventory visibility, and mobile responsive solution. Any department store relies on these systems for their retail operations. You can empower your retail employees with upselling suggestions to help increase average orders. When a customer asks an associate if a product is in stock and turns out that it is not, the associate can be informed of similar products that are in stock. This gives a retail associate the ability to convert more sales. 

 

SuiteCommerce MyAccount

SuiteCommerce MyAccount is designed to give B2B organizations a stepping stone into the NetSuite ecommerce space by giving a self-service portal for customers. It replaces the premium customer center NetSuite previously used as a customer portal. It comes at a price that is less than half the cost of the SuiteCommerce standard solution. There are two types of SuiteCommerce My Account options (standard and premium) which puts the licensing price at a range depending on which product you need. This is very customizable just like SuiteCommerce. It is literally 1 section of the traditional SuiteCommerce product broken out to cater to organizations needing less than what SuiteCommerce is capable of delivering.  This is a vast improvement to the previous customer center NetSuite used to utilize. 

A SuiteCommerce developer can greatly modify the capability of SuiteCommerce MyAccount using both theme and extension changes. Keep in mind that options are nearly unlimited. You could display custom records, have an order form, contact information, marketing details, and other upsell features. 

Overall, SuiteCommerce MyAccount is one of the best ways to get exposed to the power of SuiteCommerce. It is a perfect solution for software, hi-tech, wholesale, distribution, and manufacturing industries.  

 

Difference Between SuiteCommerce Advanced (SCA) and SuiteCommerce Standard

Different Types of SuiteCommerce: Video Summary

If you have already begun your search into finding out more about SuiteCommerce, then you may have stumbled across two terms...SuiteCommerce Advanced (SCA) and SuiteCommerce Standard (SC).

It is important to understand the difference between the two options since one is half the price of the other. Most people think that SuiteCommerce Standard (now just called SuiteCommerce) means that you can't customize the theme or extensions. This is not true. In fact, you can do most of the same customizations. 

The primary difference is that SuiteCommerce Advanced has total access to the source code. Heavy customization that changes the architecture of the platform will require SCA in order to be accomplished. 

What are some examples of a source code change that requires SCA?

 

1) A company wants every order through the ecommerce platform to be entered as a Purchase Order rather than a Sales Order. This would require a change to source code. 

2) A company wants to allow customers to log in to "My Account" and modify existing orders that were already placed themselves. This would require a change to source code.

What are some examples of customizations that do not require SCA?

1) You want to change the SuiteCommerce theme. Let's say you don't like your theme and have a graphic designer make a new mockup to match. This mockup has a different layout and new colors. This is not a change to source code. It is HTML and CSS work which you have access to with SuiteCommerce Standard.

2) You want to create an extension that adds a new line item to the cart when an add-on (i.e. engraving option) is selected. This requires JavaScript but does not require source code changes. 

What if I don't know whether a customization requires source code changes?

The easiest way to identify which type of solution you need is to get in touch with a SuiteCommerce developer that builds customizations in the platform on a daily basis. They will know if source code is likely required. If you have a road map of features you will want for the ecommerce platform, it is a good idea to explain them to the developer in order to ensure that you pick the correct solution. 

Can I upgrade to SCA later if I only need SuiteCommerce Standard for now?

Yes, you can! It is rather easy to transition from standard to advanced. If you don't need SCA for multiple years, you can change later if you only need standard features for the time being. You don't need a brand new implementation to switch. It takes about a day to fetch the code and deploy it to SuiteCommerce Advanced. The best part about SCA is that you'll never need to transition to another platform again due to limitations of the solution. 

Are there benefits to having a bundle that is not managed? (SCA does not manage upgrades.)

Absolutely, and this is because of the many customizations that SuiteCommerce Advanced customers tend to add to their ecommerce platform. Companies rely on having a platform that doesn't break whenever a managed upgrade occurs. When you have customizations in your ecommerce solution, you don't want them to break when a managed upgrade to the latest version occurs. You want to make the transition when you have had the time to test out the upgrade in sandbox first to ensure that all of your customizations still work properly. This is the reason that SCA is version locked, meaning that it doesn't automatically upgrade to the latest version. Whenever you want to upgrade, you will want to get in touch with your development team to audit the theme and extensions, test the new version in sandbox, make any updates to a customization, and deploy to production when fully tested.

 

SuiteCommerce Standard does have managed updates, but just be aware of your customizations prior to each update. There are ways that developers can use extensibility API (managed NetSuite functions) to ensure that a customization will break less frequently.

 

SuiteCommerce Advanced vs Shopify Plus vs Magento

SuiteCommerce Advanced vs Shopify Plus vs Magento: Video Summary

Many companies look at a variety of ecommerce solutions before deciding which one is best for them. Unfortunately, not all companies actually spend enough time diving into SuiteCommerce Advanced since they often hear more about Shopify Plus. This is simply because SuiteCommerce Advanced is only available for NetSuite customers. As a result, there is a small pool using the solution. However, it is truly the best solution for ecommerce when you have NetSuite ERP. Let's break down all the reasons why and give you more insight into the cons of Shopify Plus and Magento that you might not have known about. 

First of all, remember that your ERP drives the user experience. Without an ERP, you can't manage your ecommerce data effectively. Because of this, you should have all the ERP data at your disposal in order to utilize it when you need to.

Notable Key Points on Ecommerce

SuiteCommerce Advanced:

  • The amount of ERP data that you can surface is far above other solutions

  • Get pricing on instant quote

  • Does not require a connector/integrator 

  • Extensibility API makes it easier to maintain customization​

  • SuiteApp store

  • Version locking keeps customizations from breaking unexpectedly during a version upgrade

  • NetSuite order management, CRM, inventory, and ERP already optimized

  • Single page application ideal for user experience

    • JavaScript loads first and doesn't have to reload when the user changes pages while shopping​

  • My Account (Customer Portal) miles ahead of other ecommerce options 

SuiteCommerce Advanced vs Shopify Plus:

  • Requires connector/integrator along with an integration implementation ($2,500-5,000 per year plus implementation)

  • Without the required add-on, the price is $2,000 / month

    • Additional fees for transactions, shipping, theme templates (totals more than SCA at the end)​

  • Managed upgrades can break customizations and cause your website to be down

  • Limited B2B functionality with "My Account"

Summary:

 

Shopify Plus is comparable to SCA if you are implementing solely a B2C website. However, it does not beat SCA if you have a B2B part of your ecommerce solution. 

SuiteCommerce Advanced vs Magento:

  • Price: $5,500 per month ($500 per month higher than SCA)

  • Magento 1.0 users are forced to complete a brand new implementation to Magento 2.0

    • Not a simple upgrade​

    • Basically a brand new website implementation if you have Magento 1.0

  • Requires connector/integrator along with an integration implementation ($2500-5000 per year plus implementation)

  • Requires monthly security patch

    • This increases your maintenance cost​

    • If you don't perform, your website has a security risk

Summary

 

If you have NetSuite or are planning to get NetSuite as your ERP, stay up to date with the latest SuiteCommerce features to see how it best fits into your business modal. If you want to get SuiteCommerce Standard to save more on your monthly licensing, then make sure to chat with a SuiteCommerce developer to help identify any areas that you may need SuiteCommerce Advanced in the future. Spending a little time and money identifying where SuiteCommerce Standard may be the better fit will help you cut costs and position yourself for the seamless upgrade to SuiteCommerce Advanced when you are ready.

Having all your data managed in one place makes everyone's lives easier which is one reason why companies frequently choose SCA over other platforms since all of the images, marketing data, files, and supporting data already live in NetSuite. 

Final Scoring

If you are a B2B organization, SuiteCommerce Advanced is the ideal solution. Shopify Plus is a close second with Magento falling in 3rd. If you are solely a B2C ecommerce company, then both Shopify Plus and SuiteCommerce Advanced are tied for first place which Magento trailing behind.

 
 

SuiteCommerce Pricing

There are different levels of pricing when it comes to SuiteCommerce. This is because it depends on the SuiteCommerce product you decide to purchase (SuiteCommerce Standard, SuiteCommerce Advanced, SuiteCommerce MyAccount, or SuiteCommerce InStore.)  The pricing you get depends on several factors that are not always set in stone. Sometimes people try to tag on extras to increase the licensing. Usually, this is for 3rd party solutions that you might be interested in purchasing. Bronto is NetSuite's email marketing platform that commonly is sold with SuiteCommerce and is an example of an add-on.

Get an instant quote to learn more about what SuiteCommerce pricing may look like based on your company needs!

 

SuiteCommerce Implementation and Migration

Implementation or migration to any new platform requires a level of effort and thus needs to be considered when looking into any ecommerce solution. The cost of a SuiteCommerce implementation varies greatly and also depends on what type of SuiteCommerce product you are purchasing. These are some general averages for each of these solutions. We will assume you want more than an activation, and want to get your solution working best for you.

SuiteCommerce: 80 - 200 hours

SuiteCommerce Advanced: 150 - 500 hours

SuiteCommerce InStore: 80 - 200 hours

SuiteCommerce MyAccount: 10 - 80 hours

These ranges do vary because different organizations have different requirements when it comes to the look-and-feel as well as the functionality of the SuiteCommerce product

 

Suggested SuiteCommerce Packages for Post Go-Live Success

At Anchor Group NetSuite Consultants and Developers, we focus on the overall success of your NetSuite eCommerce experience beyond the initial Go-Live. You can always include many of these packages within your original scope of work, but most organizations prefer to operate in multiple phases. If none of these packaged plans work for you, we can design one specific to your industry with a strategy that is unique to you. We often suggest these solutions because they help you make consistent improvements under a strategic schedule. You get a bucket of consulting or development hours to address unique customizations with most of the plans! Guess what? You are not limited to use these hours for SuiteCommerce, they can be used for SuiteScript and other NetSuite ERP projects!

12 Month SuiteCommerce Support Packages

Basic SuiteCommerce Experience

100 Hours

~8 hours per month

Ideal for SuiteCommerce Standard Customers looking to dip their feet into improving SEO and customer experience. Some small updates to the theme.

You can use these advanced support hours for any NetSuite or SuiteCommerce project. Completely up to you! For Suitecommerce, we suggest tackling at least some of the tasks on this list

Price: $18,000

Payments of $1,500/month

Silver SuiteCommerce Experience

430 Hours

~36 hours per month

Ideal for both SuiteCommerce Standard and Advanced Customers seeking to boost sales by increasing leads, conversions, and transaction value at a noticeable pace.

You can use these advanced support hours for any NetSuite or SuiteCommerce project. Completely up to you! For Suitecommerce, we suggest tackling at least some of the tasks on this list

Price: $65,000

Payments of $5,400/month

Basic Plus SuiteCommerce Experience

170 Hours

~14 hours per month

Ideal for SuiteCommerce Standard Customers that are preparing for growth with minor improvements to customer experience.

You can use these advanced support hours for any NetSuite or SuiteCommerce project. Completely up to you! For Suitecommerce, we suggest tackling at least some of the tasks on this list

Price: $30,000

Payments of $2,500/month

Gold SuiteCommerce Experience

1240 Hours

~103 hours per month

Ideal for both SuiteCommerce Standard and Advanced Customers seeking to boost sales by increasing leads, conversions, and transaction value. Drastically improve the customer experience.

You can use these advanced support hours for any NetSuite or SuiteCommerce project. Completely up to you! For Suitecommerce, we suggest tackling at least some of the tasks on this list

Price: $174k

Payments of $14,500/month

Standard SuiteCommerce Experience

260 Hours

~22 hours per month

Ideal for SuiteCommerce Standard Customers that want to steadily grow SEO and slowly improve customer experience.

You can use these advanced support hours for any NetSuite or SuiteCommerce project. Completely up to you! For Suitecommerce, we suggest tackling at least some of the tasks on this list

Price: $44,000

Payments of $3,660/month

Enterprise SuiteCommerce Experience

2300 Hours

~192 hours per month

Ideal for SuiteCommerce Advanced customers that need multiple hands to manage their prospering eCommerce website. Largely focused on becoming an enterprise powerhouse.

You can use these advanced support hours for any NetSuite or SuiteCommerce project. Completely up to you! For Suitecommerce, we suggest tackling at least some of the tasks on this list

Price: 300k

Payments of $25,000/month

​This is a list of common activities our team frequently completes as a part of boosting leads, conversions, and transaction value. There are plenty of other customer-specific objectives we customize to a business. SuiteCommerce Theme and Extensions are common customizations requested in addition to these tasks. Each of these common tasks has an average estimate for the time to complete. 

 

  1. Resolve Applicable Google Search Console Errors (8 - 15 hours)

  2. Automate Meta Descriptions (6 - 8 hours)

  3. Automate Image Alt Tags for all items (10 - 15 hours)

  4. Strategize Google Ad and SEO efforts to eliminate wasteful spending (5 - 10 hours)

  5. Monthly SEO Progress Report (1 - 12 hours)

  6. "Place Order Pop Up" Extension (5 - 10 hours)

  7. Item/Product Schema Markup (2 - 13 hours)

  8. Ensure Item Rich Results Eligibility (2 - 14 hours)

  9. 1 Hour Weekly/Monthly Status Meetings (1 - 52 hours)

  10. Keyword research (5 - 40 hours)

  11. Custom Google Shopping Feed (2 - 6 hours)

  12. Guest Post Articles ($75 each)

  13. Custom Theme Development (10 - 80 hours)

  14. Strategic SuiteCommerce Consulting (1 - 20 hours)

  15. Open Graph Meta for PDP (8 - 15 hours)

  16. Page Speed Audit (1 - 4 hours)

  17. Review Management Bundle (20 - 40 hours)

 

Next Steps

What should your next steps be?

Now that you have a breakdown of SuiteCommerce and how it outperforms the other major platforms, its time to dive a little deeper. If you have a go-live under 8 weeks, it's important to get moving quickly. 

  1. Contact your SuiteCommerce implementation partner.

  2. Take a look at some out of box themes or have your partner make a new one.

  3. Contact your NetSuite Account Manager if you have one already (we can do this for you as well)

  4. Designate who from your team will be the point of contact (ideally a marketing team member)​​

  5. Start the requirement meetings with your implementation partner. This shouldn't require more than 3-4 hours to go through your processes and identify any required customization. The goal is to identify any non-standard or complex customization's to your website. 

  6. Set a go-live date after you have identified the hours it will take to make a customization. Without heavy customization, a SuiteCommerce Advanced website takes 150-250 hours to implement.

  7. Get a domain name (i.e. www.yourwebstore.com or wholesale.yourwebstore.com)

  8. Set up status meetings with your implementation partner project lead. (1-2 times per week)

  9. Go-Live!

  10. Work on post-go-live projects that may include any search engine optimization (SEO) or continuous improvement projects. Make sure to check out our growth packages! 

  11. Consider accounting support specialized in ecommerce. 

Bonus Video: 5 Ways to Better Utilize SuiteCommerce

Useful Search Terminology Tips

When you are beginning to learn about any new software solution, it's good to know some terminology. These are some commonly misused terms that will fail to lead you to the information you are looking for. I'll propose new things to search for instead which will help you get better search results as you dive into NetSuite ecommerce solutions. 

If you are looking for ecommerce themes, use the term SuiteCommerce themes instead of NetSuite themes

If you are looking for SuiteCommerce, try to avoid spacing mistakes like Suite Commerce Advanced or Suite Commerce.

There are several other terms used to describe SuiteCommerce Advanced like NetSuite SCA. These are all good terms to try. Even though terms like NetSuite commerce are acceptable ways of naming it, these terms might not bring you as many useful search results, because people have not utilized the term frequently. 

You might be looking for experience to advise you along the purchasing process. The terms SCA consultants and SCA consulting are not commonly used, so instead you will want to either look for SuiteCommerce partner or SuiteCommerce Advanced Developers. The developers will have all the information you need to know and will be able to advise you along the path to implementation.

It is probably good to know that most people don't use the prefix "oracle" when describing NetSuite products. For instance, you wouldn't be saying oracle suitecommerce, but rather simply just say SuiteCommerce

These may seem like silly things to clarify, but knowing the industry terminology for NetSuite ecommerce can make it a little easier while you make searches.

 
 

Suggested Areas to Use Hours for SuiteCommerce Growth

 

Have a NetSuite commerce question?

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SuiteCommerce Developers

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Beyond SuiteCommerce - NetSuite Services

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The Anchor Group NetSuite Consultants team brings services beyond SuiteCommerce Advanced by providing NetSuite development to your organization. You will be surprised how affordable your rates will be for senior-level NetSuite consultants and developers. 

If a project is NetSuite related...we are equipped with the people you need.

NetSuite Services

 

Your Trusted NetSuite Implementation Partner

Contact Us

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Sun Prairie, WI 53590

(608) 575 - 9053

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