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What Is BigCommerce B2B Edition?

BigCommerce B2B Edition is an app owned by BigCommerce that extends the platform with advanced B2B functionality. The app includes features like:

  • Company accounts
  • Buyer portals
  • Quote management
  • Role-based permissions
  • Shopping lists
  • Corporate purchasing workflows
  • Payment terms and credit limits

One important feature is the ability to create internal system users for your own staff.

Why Internal User Roles Matter

Not every employee should have the same level of access. For example:

  • Sales reps may need access to customer quotes
  • Finance teams may manage invoices and payments
  • Customer support may assist buyers
  • Administrators may control settings and approvals

Role-based access ensures your team members only see and manage the tools they need.

Step-by-Step: Adding Internal Staff Users

Creating Internal Users in BigCommerce B2B Edition

Step 1: Open the BigCommerce Dashboard

Start by logging into your BigCommerce admin account.

Step 2: Navigate to the Apps Section

Inside the dashboard:

  1. Click Apps
  2. Open BigCommerce B2B Edition

Make sure the B2B Edition app is already installed on your store.

Step 3: Access System Users and Roles

Inside B2B Edition:

  1. Open Settings
  2. Click System Users and Roles

This section controls internal employee access.

Step 4: Add a New User

Click the blue Add User button.

You’ll enter:

  • User name
  • Email address
  • Login credentials
  • Role assignment

Step 5: Assign Roles and Permissions

The final step is selecting a role. Different roles provide different permissions within the platform. Examples may include:

  • Sales staff
  • Finance users
  • Administrators
  • Support staff

This ensures that every employee has access only to the functionality they need.

Common Use Cases for Internal Users

Sales Representatives

Sales reps can:

  • Review quotes
  • Manage customer accounts
  • Assist with orders
  • Communicate with buyers

Finance Teams

Finance users may handle:

  • Credit limits
  • Payment terms
  • Invoice approvals
  • Account balances

Customer Service Teams

Support staff can help customers with:

  • Login issues
  • Shopping lists
  • Order assistance
  • Account management

Benefits of Role-Based Access

Improved Security

Employees only access the areas relevant to their jobs.

Better Operational Efficiency

Teams work faster when their dashboards are streamlined.

Easier Scalability

As your business grows, adding new staff becomes simple.

Cleaner Workflow Management

Permissions help prevent accidental changes or confusion.

Final Thoughts

BigCommerce B2B Edition gives merchants enterprise-level control over internal staff permissions. By properly setting up system users and roles, you can:

  • Improve operational efficiency
  • Protect sensitive information
  • Support larger teams
  • Streamline customer management

As your B2B ecommerce business grows, structured access control becomes increasingly important.

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