NetSuite Commerce Category 404 Error Troubleshooting

"404 Page Not Found"

Commerce Categories require many steps to set up properly, so it is easy to make a mistake during the process and cause errors down the line. The following article will help you troubleshoot any "404 Page Not Found" error that might appear when landing on a Commerce Category page. Often, you will simply need to review previous configurations to ensure that they allow this tool to be active.

NetSuite Commerce Category Troubleshooting Steps

The following solutions are ordered from the most likely to the least likely NetSuite issues which may cause a Commerce Category error. Of course, there is value in reviewing all of these scenarios in case the final option just so happens to be your problem. However, once you find the culprit scenario, you do not need to keep going down the list except for educational purposes.

Check the Commerce Category in the NetSuite UI

In the NetSuite UI, navigate to the Commerce Category in question and verify the following:

If you don’t see the Commerce Category, make sure to select "show inactives". If the category is set to inactive, make sure to clear the inactive checkbox on the commerce category record to allow it to appear on the site.

On each category, check the following fields:

• Does the URL fragment field match the URL you are attempting to navigate to on the site?
• Is the “Display in Website” field checked for the Commerce Category?
• Is the “Inactive” field unchecked for the Commerce Category?
• Are there start and end dates for the category? If so, is today’s date within the start and end dates?
• Is the Commerce Category included in the correct Commerce Catalog?

Check the Commerce Catalog

Select the Commerce Catalog that the category is associated with and confirm the following:

• Is the correct SuiteCommerce website selected in the site field?
• Does selecting the site referenced in the Commerce Catalog take you to the associated website setup record?
• Is the “Inactive” field unchecked for the Commerce Catalog?

Check Personalized Catalog Views

Are there any Personalized catalog views active for the commerce category?

Personalized Catalog views are a native feature that allows for limiting visibility of commerce categories or item collections to a specified group of users. See the below for how to navigate to this view.

Check Website Setup Record Sort Fields

Are the Website Setup Record sort fields updated to include the Commerce Category field?

Navigate to Websites > Website List > Your Website > Search Index Tab > Sort Fields.

Confirm that the “Commerce Categories” field is present in the Sort Fields List. If not, add the “Commerce Categories” field, then save the website setup record.

Check Website Setup Record Field Sets

Are the Website Setup Record field sets updated to include the Commerce Category field?

Navigate to Websites > Website List > Your Website > Field Sets Tab.

Confirm that the “Commerce Categories” field is present in the Details and Search Fields Sets. If not, add the “Commerce Categories” field, save the field set(s), then save the website setup record.