Slow Extension Manager in a SuiteCommerce Site

One of the steps to recreate a SuiteCommerce site is to create a new activation for the Extension Manager, so your site can use extensions. Extensions act as individual functions on the webstore and are customizable.

How to Trigger the Problem

After successfully creating the domain record and linking the SSP applications, the SuiteCommerce Project Manager created the Extension Manager.

Instead of beginning to compile the activations and completing the eight steps, the Extension Manager remained pending for over sixty minutes.

There were no abnormal steps that were taken to trigger this problem. The problem is that the Extension Manager would never actually activate.

Solution for a Slow Extension Manager

This section includes the solution to this specific problem. There could be other solutions or other helpful tips to diagnose the actual error, in case yours is different.

One customer’s NetSuite environment’s processing power was dramatically slowed down due to invoicing and other scripts running on the environment.

In other words, the concurrency limits were fully utilized, and the environment had too much to process at once.

NetSuite uses Concurrency Limits to measure processing power within a NetSuite environment. For more information on concurrency limits, please see the following NetSuite articles:

• Concurrency Limits
• Concurrency Limit per Integration

To view the Concurrency Monitor dashboard, please follow these steps:

Step 1: As the NetSuite Admin, select the Customization tab.

Step 2: Next, select Performance then the Concurrency Monitor. For more information on using this monitor, please see this NetSuite help article. 

Customization > Performance > Concurrency Monitor.

Upon review, the concurrency limits were over the Limit rate, so the customer had two options:

• Push the go-live date until the System can handle the push to production.
• Cancel the other running scripts that were running at the same time.

The customer elected to cancel all other scripts. Once these were cancelled, the Extension Manager performed as expected. 

Diagnose the Error

Activate the Extension Manager with a NetSuite-made theme and one standard extension. This will help to verify if the Extension Manager is properly functioning. If the Extension Manager is failing to process, you can delete the current activation.

Follow the same process you would use to delete the activation, but go to the SC ExtMech Activation and select List. Continue with the process to delete the Extension Manager, then recreate it (Commerce > Extensions > Extension Manager).

If this does not work, continue to the following steps. 

Delete and Recreate the Extension Manager.

Review the timing of the logs on the SC ExtMech to Process List prior to deleting it, to see if you can glean any information on its timing. To navigate here, go to: Customization > Record Type > SC ExtMech to Process and select List.

This record shows the timing logs of each job of the Activation Extension. If one stalls or stops, this is where you will find out where the extension manager stopped.

From here, you can see that the Extension Manager began to process, but operated at a horribly slow pace.

These tricks should help diagnose why or when the Extension Manager fails.

Related Articles:

• Gulp Error: "Could not download all the extension files..."
• Removing Extensions | SuiteCommerce Tutorial

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