CVV Field Not Showing in Checkout | NetSuite SuiteCommerce

After a payment processor has been implemented into NetSuite or SuiteCommerce, you may encounter a scenario in which the CVV field still does not show up. If the site is configured to require CVV, then this missing field will cause an error message to appear on the review page, which will prevent customers from being able to submit an order.

The CVV field is missing on the selected Credit Card.

An error message appears after hitting submit on the review page.

Step-by-step Solution

To populate the field in checkout, you must enable the needed feature within your Accounting preferences in NetSuite.

Step 1: Go to Setup > Accounting > Accounting Preferences

Step 2: Select the Items/Transactions tab

Items/Transactions Tab

Step 3: Go the the Payment Processing section (a CTRL + F is recommended to save scrolling time)

Step 4: Check the field “Use Card Security Code for Credit Card Transactions”.

The field needed to enable CVV

Step 5: Hit Save

Go back to your checkout page on the website and verify that the CVV field is available and that you can check out.

Properly displayed Credit Card with CVV/Security Number showing

Related Article: Resolved - Tax Calculation Error in Checkout | SuiteCommerce

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