Error Code found in Checkout of a SuiteCommerce webstore
One of our clients came to us with an error that prevented their customers from checking out on their website. The error message they received is pictured above and in the code snippet below.
The context of the problem is that the customer was trying to purchase from our client and could not successfully process the transaction on her MyAccount. For the end user, there was no difference in her process to trigger the problem. In the client’s NetSuite Customer Record and Tax Settings, the solution was discovered. There are two “-Not Taxable-” options and this article walks through the differences between them.
In this case, the Internal ID of the "-Not Taxable-" Item was -7 and was chosen incorrectly based on the configured tax settings. To solve this error, use the following steps:
Step 1: Navigate to the troublesome Customer Record.
Step 2: Click on the Financial Subtab
Step 3: On the Tax Item drop-down, you will notice that it says "-Not Taxable-"
Step 4: Select List
Step 5: Choose the "-Not Taxable-" option with an internal ID of = "-8".
Internal ID = "-8" refers to the Tax Group named "-Not Taxable-" rather than the Tax Code.
Note: Since there are two options, using our NetSuite Record Data Extension is very helpful for deciphering which option to select. If you have questions about this extension, please contact our team.
In some instances, a company might want the Tax CODE "-Not Taxable-" rather than the Tax GROUP. When the customer wants the Tax CODE, the "-Not Taxable-" with the Internal ID of -7 should be selected.
You can check this by going to Setup > Accounting > Set Up Taxes > United States and seeing what the Tax Code Lists Include preference is.
Read Article: CVV Field Not Showing in Checkout | NetSuite SuiteCommerce
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