Watch Ane’s conversation about the project here:
Customer Conversation - Power Technologies
The Challenge
Power Technologies was growing, but their operation systems were stuck.
Before NetSuite, Power Technologies relied on a heavily customized legacy system that had evolved over many years through ongoing tweaks and modifications. Over time, the company became increasingly dependent on just two internal employees who understood how the system worked and how to generate meaningful reports.
At the same time, their accounting platform offered only basic reporting capabilities, limiting visibility into the business and creating operational bottlenecks as the company grew.
The company knew they needed something more scalable. Something that could support their growth without requiring MacGyvered processes every time someone needed a report.
That’s what led them to NetSuite.
At first, the implementation seemed straightforward enough. They were told their organization was small and simple enough to handle the rollout directly through NetSuite’s standard implementation process. But as the months dragged on, timelines kept slipping. Delays piled up; frustration grew. What was originally expected to be a straightforward rollout became and endless test of character and patience.
With only a few months remaining before their planned go-live date, Power Technologies needed help getting the project across the finish line.
Enter Anchor Group.
Getting the Project Across the Finish Line
A recommendation from the company’s private equity group ultimately connected Power Technologies with Anchor Group. At the time, the business was only three to four months away from go-live and concerned the implementation might stall yet again.
Instead of slowing things down with weeks of rediscovery meetings and process mapping exercises, the teams worked together on a more practical hybrid approach focused on practical progress and rapid alignment. Anchor Group stepped in to support quality assurance, user acceptance testing (UAT), system alignment, implementation guidance, and troubleshooting while keeping momentum moving toward go-live.
According to Power Technologies, Anchor Group helped guide the company “through the finish line” and successfully into go-live.
But like most ERP projects, go-live wasn’t the end of the story. It was the beginning of the optimization phase, focused on refining the system, solving operational challenges, and continuously improving how the business used NetSuite.
Turning NetSuite Into Their System
One of the biggest post-launch challenges involved organizational structure and reporting.
Power Technologies managed the business in divisions, with departments nested underneath those divisions. NetSuite handled departmental tracking well out of the box — but division-level visibility wasn’t fully built into the workflows they needed.
So, the team worked alongside their Anchor Group consultant to iteratively refine the system:
- Building custom segmentation structures
- Improving budgeting visibility
- Updating transaction workflows
- Creating more accurate reporting across divisions
The company also needed specialized document templates for international operations, including custom quotes, sales orders, and PDFs tailored specifically for overseas business activity. Anchor Group helped build and refine those templates as the business evolved.
This is the part of the story where we’d like to take a quick pause and say this: This is very normal for a project. Most businesses don’t discover every operational nuance during user testing and implementation. In fact, a lot of the important refinements happen after real users start living in the system every day. This is why ongoing optimization post go-live matters. More information on Anchor Group’s managed services post go-live is available, here.
An Extension of Their Team
One of the strongest themes throughout the engagement was trust.
Power Technologies described working with Anchor Group consultant Jack as feeling less like hiring an outside consultant and more like adding another member to their team.
"Like he was one of our team members"
It felt almost as if Jack was part of our company. It almost felt like he was one of our team members.
Ane Goya
VP of Finance and Accounting / Power Technologies
That trust mattered—especially during moments where feedback needed to be open and direct, yet collaborative on finding the right solution without fear of the relationship becoming defensive or transactional.
"We could directly be very transparent"
“We could directly be very transparent with him and say, ‘No, no, no — that’s not what we meant.’ And then correct that course of action and work together through it.” - Ane Goya
Good ERP work is both technical and relational. You’re building systems around real people, real processes, and real frustrations—with a lot at stake. Mutual trust is crucial for the tough decisions, challenges, and collaboration that is necessary to create strong results.
The Biggest Wins Aren’t Always Technical
While the technical improvements were significant, Power Technologies identified something else as the most valuable outcome of the partnership: learning how to think through NetSuite problems internally.
Rather than simply delivering quick fixes and moving on, Anchor Group spent time walking through problems collaboratively, explaining thought processes out loud, and teaching the team understand troubleshoot and optimize their system independently.
"It’s almost like he taught us how to think"
“It’s almost like he taught us how to think—how to problem solve.” - Ane Goya
Over time, the internal team at Power Technologies became more confident navigating NetSuite independently, identifying solutions, and understanding where to look when challenges arose.
And honestly, that’s the goal: transforming a client relationship from simple support into long-term operational enablement.
Looking Ahead
Today, Power Technologies continues expanding how they use NetSuite, particularly within CRM and opportunity management—areas that previously felt difficult to manage effectively inside their legacy environment.
What began as a delayed and uncertain ERP implementation project ultimately became a stable, long-term platform focused on operational visibility, continuous improvement, and future growth.
"We are grateful"
“We are grateful that you have taken us from before NetSuite to where we are today.” - Ane Goya
We’re grateful for you too, Ane.
Company Overview
Power Technologies is a mobile device management company based in Temecula, California, specializing in solutions for charging, storing, and sanitizing mobile devices.
We companies before, during, and after their NetSuite implementations for system building, optimizations, recoveries, and managed services post-go-live. If you’re ready to fix what’s slowing you down, give ouer team here at Anchor Group a holler and we’ll get you back on track.
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