NetSuite Customer Returns Portal

A NetSuite Commerce Customer Portal for Returns Management

If you fulfill SuiteCommerce, Shopify, WooCommerce, or BigCommerce orders in NetSuite, you can allow customers to return items from their order in a branded portal!

Customers have the freedom to surfacing their order information, and request returns in a secure, branded NetSuite customer portal, without having to create an account!

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NetSuite Solution Features

Customer portal app for NetSuite
Customer self-service returns management
Enable customers to look up order details
Customer can request, edit, or cancel returns
Works with NetSuite return authorization functionality
Annual contract terms

Business Use Cases

Provide a simple customer portal for requesting returns
Can use in tandem with the customer order shipment tracking portal for NetSuite to allow customers to view order status and shipments in a matching interface
Include a link to this order tracking solution within MyAccount or other NetSuite Customer Portals for additional CRM functionality
Simple B2C customer portal

NetSuite Customer Portal Demo

Discover how customers can use this NetSuite portal to look up their order, submit a return request, and complete a return once the request has been approved in NetSuite!

NetSuite Customer Portal Login

With this NetSuite portal integration, customers can look up order details and submit return requests in a branded portal.

The NetSuite portal looks up order shipment status by identifiable customer information such as NetSuite tracking number, order number, email, phone, or zip code, so customers don't need to create an account or a password! No need for a separate NetSuite customer portal login.

Article: Intro to the NetSuite Returns Portal

Return Management NetSuite Portal

After surfacing their order details in the NetSuite custom portal, including shipping details, customers can select one or more items within the order that they would like to return!

This NetSuite portal platform facilitates a simple two-step returns request process, with a return status summary page at the end.

NetSuite customer portal request return select items.

NetSuite Return Details

Customers can enter details such as the quantity they would like to return of an individual item, give a reason for their return, and can even add notes to the return request on an item level.

The customer must select a refund method, and will see a summary their refund less any fees associated with the return.

Article: NetSuite Returns Portal Configuration

NetSuite customer portal request return details.

NetSuite Return Authorization and Customer Return Status

Once the customer has confirmed their return, you can then initiate a NetSuite return authorization workflow if you have one setup, or manually complete a return authorization in NetSuite.

Once the NetSuite return authorization is complete, the customer will see that their return was approved, and is pending receipt with the estimated refund displayed in the customer portal.