NetSuite App
NetSuite Customer Returns Portal
NetSuite Commerce Customer Portal for Returns Management
If you fulfill SuiteCommerce, Shopify, WooCommerce, or BigCommerce orders in NetSuite, you can allow customers to return items from their order in a branded portal. Customers can access their order information and request returns in a secure, branded NetSuite customer portal without creating an account.
NetSuite Customer Portal Demo
Discover how customers can use this NetSuite portal to look up their order, submit a return request, and complete a return once the request has been approved in NetSuite.
NetSuite Solution Features
- Customer portal app for NetSuite
- Customer self-service returns management
- Enable customers to look up order details
- Customer can request, edit, or cancel returns
- Works with NetSuite return authorization functionality
- Annual contract terms
Business Use Cases
- Provide a simple customer portal for requesting returns
- Can use in tandem with the customer order shipment tracking portal for NetSuite to allow customers to view order status and shipments in a matching interface
- Include a link to this order tracking solution within MyAccount or other NetSuite Customer Portals for additional CRM functionality
- Simple B2C customer portal
NetSuite Customer Portal Login
With this NetSuite portal integration, customers can look up order details and submit return requests in a branded portal.
The NetSuite portal looks up order shipment status by identifiable customer information, such as NetSuite tracking number, order number, email, phone, or zip code, so customers don't need to create an account or a password! No need for a separate NetSuite customer portal login.
Return Management NetSuite Portal
After surfacing their order details in the NetSuite custom portal, including shipping details, customers can select one or more items within the order that they would like to return!
This NetSuite portal platform facilitates a simple two-step returns request process, with a return status summary page at the end.
NetSuite Return Details
Customers can enter details such as the quantity they would like to return of an individual item, give a reason for their return, and can even add notes to the return request on an item level.
The customer must select a refund method, and will see a summary their refund less any fees associated with the return.
NetSuite Return Authorization and Customer Return Status
Once the customer has confirmed their return, you can then initiate a NetSuite return authorization workflow if you have one setup, or manually complete a return authorization in NetSuite.
Once the NetSuite return authorization is complete, the customer will see that their return was approved, and is pending receipt with the estimated refund displayed in the customer portal.
Customizing the NetSuite Returns Portal
Check out some of the configuration options available within the NetSuite customer returns portal settings!
NetSuite Customer Returns Portal FAQs
The NetSuite Customer Returns Portal is a self-service customer portal that allows customers to look up orders, submit return requests, track return status, and view refund information without contacting customer service. The portal works directly with NetSuite and streamlines the returns process for both customers and internal teams.
The NetSuite Customer Returns Portal supports orders fulfilled in NetSuite from SuiteCommerce, Shopify, BigCommerce, WooCommerce, and other ecommerce platforms that use NetSuite as the system of record.
Yes. The portal is designed to work with NetSuite Return Authorization functionality. After a customer submits a request, your team can approve the return using existing NetSuite processes or custom workflows.
Yes. The Returns Portal can be used alongside Anchor Group's NetSuite Order Tracking Portal and other customer portal solutions to provide customers with a consistent self-service experience for orders, shipments, and returns.
No. Customers can securely access their order information without creating a username or password. The portal identifies orders using information already associated with the transaction, making the returns process faster and easier.
What’s next
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