SuiteCommerce Plugin
Customer-Specific Shipping Methods for SuiteCommerce
Give the right shipping options to the right customers. By Anchor Group SuiteCommerce Developers
Display a special shipping method in SuiteCommerce Checkout to a select group of special customers. Create a loyalty program free shipping incentive, offer nearby customers local delivery, Let certain B2B buyers submit an order for offline LTL quoting, or give back to your long-term customers.
More Control Over NetSuite Ecommerce Shipping
Out of the box, SuiteCommerce doesn't provide a direct way to map a specific shipping method to a specific group of customers. If the delivery method is available, everybody sees it.
Customer-Specific Shipping Methods adds another layer of control to NetSuite ecommerce shipping by using information on the NetSuite Customer Record to decide whether a special shipping option should appear during checkout.
That means you can give certain customers an option others don't get—without removing your standard shipping methods.
What the SuiteCommerce Extension Can Do
Use a value on the NetSuite Customer Record to expose a special shipping method
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Make the exclusive shipping option free or charge a fixed rate
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Show the special delivery option only to selected customers
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Keep standard shipping methods available alongside the exclusive option
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Automatically assign customers to the special-shipping group with a NetSuite workflow
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Support additional special shipping methods through customization
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Work with both SuiteCommerce and SuiteCommerce Advanced
SuiteCommerce Checkout Optimization for Shipping Rules That Aren't One-Size-Fits-All
Most SuiteCommerce checkout optimization conversations focus on removing friction. This one is about removing options that don't belong there in the first place.
A customer in California probably doesn't need to see “Free pickup at our Milwaukee warehouse.” Your wholesale buyer with negotiated freight terms may need a delivery option your average ecommerce shopper should never see. And for your best customers, maybe you want to throw them free shipping.
Customer-specific shipping keeps checkout more relevant by showing a special option only when the customer qualifies for it.
Automate Who Gets the Special Shipping Method
You don't necessarily need someone manually deciding who's in the club.
This plugin can use a NetSuite workflow to automatically assign customers to the appropriate special-shipping group.
For example, you could create logic around:
- Lifetime customer value
- Previous order value
- Customer type
- Geographic eligibility
- VIP status
- Other criteria maintained on the Customer Record
This creates a useful connection between your NetSuite ecommerce customer data and what the shopper actually experiences on the storefront.
Customer qualifies. NetSuite knows. Checkout adjusts. (You go home early)
Use Case: VIP Free Shipping
With this SuiteCommerce extension, you can flag specific customers in NetSuite as VIPs and expose an exclusive free or discounted shipping method to that group during checkout.
You can also use a NetSuite workflow to automate who qualifies—for example, based on order-value criteria—and then trigger messaging welcoming the customer to the VIP group.
So instead of: “Use code PLEASESTAYWITHUS for free shipping,” you can simply make the benefit part of their account experience.
Feels a little more VIP that way.
Use Case: Local Pickup and Local Delivery
For brick-and-mortar businesses, customer-specific shipping can also support local fulfillment. Customers within selected postal codes can be given a local pickup option while customers outside the area continue seeing standard shipping choices.
That can help you:
- Offer free local pickup
- Reduce fulfillment overhead
- Provide local delivery where appropriate
- Keep normal shipping available if the customer would rather not make the drive
And because the option can be controlled based on customer data, the shopper doesn't have to sort through fulfillment methods that aren't relevant to them.
Use Case: B2B and Offline LTL Shipping
For businesses using a B2B ecommerce platform with NetSuite, Customer-Specific Shipping Methods can give selected buyers an option that allows the order to proceed with the understanding that freight will be quoted offline.
This can help businesses avoid implementing an expensive LTL rate integration when negotiated offline freight quotes make more sense for their process. The current page specifically positions this for companies selling heavy or large items that want accurate fulfillment costing without requiring live LTL rates at checkout.
As one of the more practical NetSuite SuiteCommerce B2B features you can add through customization, it keeps a complicated shipping scenario from becoming a dead end in checkout.
FAQs
It's a SuiteCommerce extension that lets you display a special shipping method to selected customers based on information stored on their NetSuite Customer Record.
Everyone else continues seeing the standard shipping options.
Yes.
You can designate certain customers as VIPs and expose a special free-shipping option to them during checkout. NetSuite workflows can also be used to automate customer assignment based on your criteria.
Yep.
The extension lets you control whether the special shipping method is free or uses a fixed charge.
Yes.
The standard shipping methods can remain available alongside the exclusive customer-specific option.
Yes.
One use case is automatically exposing a local-pickup option to customers within specified postal codes while continuing to offer normal shipping options.
What's next?
Make your day-to-day work easier and get back to what matters most with this SuiteCommerce extension, built by the Anchor Group development team to streamline your workflow and simplify daily tasks. Reach out below and let’s get you rolling.
Need something a little different?
If you’re not seeing the exact fit you need, no worries—we also build affordable custom solutions to fit your business, your workflows, and the way your team actually works.
Reach out and let’s build a solution that fits like it ought to.
