Prevent Duplicate Customer Registrations in SuiteCommerce

A native feature exists in SuiteCommerce to prevent duplicate customer accounts from being registered on your site. This feature helps prevent duplicate customer accounts, and prompts people to reset their password on their existing account instead of creating another account.

Enable the SuiteCommerce Duplicate Email Management Feature

To enable the Web Site Duplicate Email Management feature, follow the steps below.

• Navigate to Setup > Company > Enable Features.
• On the Web Presence subtab, check True on the Web Site Duplicate Email Management feature and accept the terms of service. 

• Click Save.
• Navigate to Setup > Company > General Preferences.
• In the Web Site Duplicate Email Management field, select Enable Duplicate Detection. 

• Click Save.

Customize the Error Message for Duplicate Emails

Complete the following steps to customize the error message that appears when a user attempts to register with a duplicate email.

• Navigate to Commerce > Content Management > Customize Text.
• Select Customize next to the applicable Text Group.
• If you have a Custom Text Group, you should click Customize for this field. 

• Navigate to the Error Messages tab and find the following default text.

You have registered as a new customer, but a customer with the same email address, {1}, already exists. Please log in with the original password, or enter a different email address.

• Enter your replacement message in the customization tab. 

• The {1} variable in the text is replaced by the email used in the registration.
• Save the customized Text Group.

Exceptions for the Duplicate Detection Feature

The detection feature only applies to registration attempts made through your SuiteCommerce webstore, where the duplicate email appears in customer records. Attempts made through another page, or duplicates that appear in other records, would not be detected. 

Thus, the native duplicate detection feature would not apply to the following cases: 

• Users checking out with PayPal Express Checkout.
• Duplicate emails that appear in the user's contact records.
• Duplicates that appear across different subsidiaries.
• Registered users who do not have webstore access (such as guests who may want to sign up again).

Despite these exceptions, this is a great account management tool to implement in your new SuiteCommerce site! For further guidance or information, reach out to our SuiteCommerce developers today. 

Related Articles:

• 5 Areas to Check | Copying a SuiteCommerce Configuration Record
• ACH Implementation into SuiteCommerce Webstores

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