Resolved: Custom Record Permission Issue | NetSuite

You may have encountered an error in NetSuite where service files are failing to perform operations on custom records you created and responding with an error message stating, “You need “Custom Record” permission to…”

What Causes the Permission Error

This NetSuite permissions error can happen with service files and scripts with the “Execute as Role” set to a role that is not allowed to access the custom record. In this case, the scripts can fail to perform any operations on the custom records.

This issue has recently occurred in 2024 NetSuite updates due to a change in the “Access Type” field of the custom record. Here's how to resolve it.

Step-by-Step Solution in NetSuite

Make sure that you have set these configurations on the NetSuite custom record that your service file is trying to access.

1. Set the "Access Type" field to "User Permission List".
2. This setup only permits a list of roles to access that custom record.
3. Add the roles to the "Permission" list to access the custom record.
4. Do not forget to add the Administrator role.

Assigning roles that can access this custom record

Conclusion

By carefully reviewing and adjusting the "Access Type" field in your custom record configurations, you can resolve permission-related issues and ensure that users have the appropriate access levels. It's recommended to regularly audit these settings, especially after system updates, to prevent similar issues from arising in the future. Implementing these best practices will contribute to a more efficient and secure NetSuite environment.

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