NetSuite Connector for BigCommerce Authorization/Capture Flow Limitations

If, in Payment Settings in BigCommerce, your customer is using the ‘Authorize Only’ Transaction Type, the following is true:

1. Orders created in BigCommerce checkout will default to a status of ‘Awaiting Payment’
2. Orders in a status of ‘Awaiting Payment’ will not sync to the NetSuite Connector because it is not one of the allowed statuses.
3. The BigCommerce version of the NetSuite Connector does not have a page for managing the allowed statuses for order syncing.

In summary, this means that orders cannot automatically sync to NetSuite from BigCommerce if you are using an Authorization Only flow. The only way to make these orders sync is to manually change their order status in BigCommerce to one of the approved statuses after initial order creation.

A visual diagram of this flow vs. an ‘Authorization and Capture’ flow can be found below:

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