Sending an Email Based on an Email Template | SuiteScript
Using existing email templates or system email templates is common, and knowing how to load them into a SuiteScript is a vital skill.
Date
June 23, 2025
Read
2 min
Using existing email templates or system email templates is common, and knowing how to load them into a SuiteScript is a vital skill.
Code Sample
define(["N/email", "N/render"],
function (email, render) {
/**
* Send an email.
* @param {integer} templateId
* @param {integer} recipientId
* @param {integer} authorEmployeeId
*/
function sendEmail(templateId, recipientId, authorEmployeeId) {
//use the render module to load in a template by it's id
let emailTemplate = render.mergeEmail({
templateId: templateId,
recipient: {
type: "customer",
id: recipientId,
},
});
//manipulate the template as needed here
//use the email module to send the email
email.send({
author: authorEmployeeId || -5,
recipients: recipientId,
subject: emailTemplate.subject,
body: emailTemplate.body,
});
}
return {
onRequest: service,
};
Code Sample Using Built-in NetSuite Flow
System email templates can be sent using the built-in NetSuite flow instead of the code like that outlined above. See this code example:
/**
* Send the default access notification email.
*/
sendNotificationEmail: function (customerId, contactId) {
//load the customer and edit the access lines to send
//the email to the customer or contact as needed
let customer = record.load({
type: "customer",
id: customerId,
isDynamic: true,
});
if (!!contactId) {
let lineNumber = customer.findSublistLineWithValue({
sublistId: "contactroles",
fieldId: "contact",
value: contactId,
});
customer.selectLine({
sublistId: "contactroles",
line: lineNumber,
});
customer.setCurrentSublistValue({
sublistId: "contactroles",
fieldId: "giveaccess",
value: true,
});
customer.setCurrentSublistValue({
sublistId: "contactroles",
fieldId: "sendemail",
value: true,
});
customer.commitLine({
sublistId: "contactroles",
});
} else {
customer.setValue({
fieldId: "giveaccess",
value: true,
});
customer.setValue({
fieldId: "sendemail",
value: true,
});
}
customer.save({
enableSourcing: true,
ignoreMandatoryFields: true,
});
}
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