Customer or Contact Accessing Multiple Websites

Prerequisites

In order for a contact to have website login access, they need to be associated with a customer record, as the contact is (in effect) logging in to the website as a customer. Therefore, before anyone is able to be set up to log in to multiple websites, they will need to have login access.

See this article for more details on that process: SuiteCommerce Initial Customer Access Options

It should also go without saying that if you want to set up a customer or contact to be able to access more than one website, you will need multiple websites set up.

Important note: both websites need to be set up in the same NetSuite environment for the desired functionality to work without customization.

How Do Customers or Contacts Log in to Multiple Websites?

Giving login access to multiple websites can actually be done in more than one way. How your website(s) are set up within NetSuite will determine the method to give multiple website login access.

Method 1: Multiple website setup records and “assigned website” field

When you first give login access to a customer or contact, depending on your environment settings, the customer record will be set up with login access to a single website - usually selected in a field on the customer record called “assigned website”. If a website is listed in this field, the customer (or contact logging in as that customer) can only log in to the website listed.

In order to allow the customer (or contact logging in as that customer) the ability to log in to multiple websites, you can set the “assigned website” field to be blank on the customer record.

Pro tip: If you don’t see the field in the area of the customer record where you give login access, you may need to customize your customer record form to see it.

The arrow is pointing to the field on a customer record where an assigned website is set.

Method 2: Multiple websites share a website setup record

Alternatively, if you have multiple domains that share a website setup record, giving customers login access to any of the websites associated with that website setup record automatically gives them login access to the other domains.

What Are the Pros & Cons of Each Method?

Each method comes with its own set of pros and cons. Several are listed below for each method.

Blank ‘assigned website’ field and different website setup records

• Pro: You are able to control login access to the website on a per customer record basis. (i.e., some customers/contacts could log in to both websites, while some could only log in to one.
• Pro: the two websites do not share website setup records, so field data, shopping behaviors, etc., can be unique for each website.
• Con: You may need to update customer records to limit login access (or allow), depending on the access given initially.
• Con: having multiple websites requires additional fees with SuiteCommerce/NetSuite.

Multiple websites share a website setup record.

• Pro: no need to update customer records, as giving access to one automatically gives access to the other(s).
• Pro: able to set up two different websites “out of the box” with initial SuiteCommerce licensing.
• Con: unable to restrict login access to one of the websites without additional customization.
• Con: if needing more than two websites, additional fees are required

What if the websites are in different environments?

If the websites you want to give a customer or contact login access to are in different NetSuite environments, a customization of some sort (such as single sign-on) will be necessary for them to use the same login on multiple websites.

Summary

In short, there are two ways within the native functionality of SuiteCommerce in which a customer or contact could log in to more than one website: having multiple websites share a website setup record or leaving the “assigned website” field on the customer record blank.

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