SuiteCommerce Plugin
Contact Management for SuiteCommerce MyAccount
By Anchor Group SuiteCommerce Developers
Stop manually setting up every new purchaser, employee, franchise contact, or temporary contractor and instead give approved customers the ability to create, manage, and remove Contacts or Child Customers directly inside SuiteCommerce MyAccount. They get the flexibility to manage who can access their account. All of the flexibility for them; none of the headaches for you.
Turn SuiteCommerce MyAccount Into a Self-Service Business Portal
Out of the box, SuiteCommerce doesn't provide a self-service flow for customers to create Contacts with website access. That means every time a customer's buying team changes, somebody on your side has to step in.
One new employee? Admin request. Seasonal purchaser? Admin request. Franchise opens another location? You get the idea.
Contact Management adds self-service access management directly inside SuiteCommerce MyAccount, allowing authorized customers to create Contacts or Child Customers without routing every change through your NetSuite administrators.
For companies building more useful SuiteCommerce business portals, this is a pretty meaningful upgrade.
What the SuiteCommerce Extension Can Do
Grant selected customers permission to create Contacts
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Let customers manage Contacts through a custom My Account tab
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Choose whether users create Contacts or Child Customers
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Assign specific roles to newly created Contacts
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Customize the name of the Contact Management tab
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Allow customer admins to revoke access when someone no longer needs it
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Keep the underlying customer and Contact records native to NetSuite
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Work alongside Anchor Group's Switch Login extension
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Add more advanced access rules or automation through customization
Better SuiteCommerce B2B Self-Service
The bigger the customer account, the less practical it becomes for your team to manage every individual user's access.
That's especially true in SuiteCommerce B2B environments where one customer account might include:
- Purchasing managers
- Buyers
- Location managers
- Franchise employees
- Project teams
- Temporary staff
- Contractors
- Other authorized users
Contact Management lets a designated customer admin handle much of that themselves.
They know who works for them.
They know who needs access.
Seems reasonable to let them handle the guest list.
Build More Useful SuiteCommerce Business Portals
A good B2B portal shouldn't just show orders and invoices.
It should help customers actually manage their relationship with you.
For larger customer organizations, user access is part of that relationship.
This extension adds another layer of self-service to SuiteCommerce business portals by letting customers control the people associated with their account instead of asking your support or NetSuite team to make every change.
That makes My Account more useful for businesses with:
Lots of users.
Different people need purchasing access.
Lots of locations.
Each branch, franchise, or property may have its own buyers.
Lots of turnover.
Access needs to change frequently.
Lots of projects.
People may need purchasing access today and absolutely should not have it six months from now.
The portal handles the front end.
NetSuite keeps the underlying records.
Nice arrangement.
Give Customers Control Without Giving Them All the Control
Self-service doesn't mean everybody gets the keys to the building.
Your team controls which customers receive Contact-management permissions by assigning a special Role. You can also configure the Roles assigned to the Contacts those customers create.
So instead of:
“Sure, go nuts.”
it's more like:
“You may go nuts within these carefully defined boundaries.”
Much healthier.
Built for Franchise and Multi-Location Businesses
Franchise groups and multi-location organizations are especially good candidates for this kind of SuiteCommerce portal functionality:
- The owner/manager of multiple locations can easily create Contacts for each franchise
- Manage high employee/customer turnover smoothly from SuiteCommerce My Account
- Grant each Contact/Child Customer the exact permissions you want through assigning a Role
Built for Temporary and Project-Based Purchasers
Construction firms, property managers, manufacturers, hospitality companies, healthcare organizations, and other project- or seasonal-based businesses often have users whose purchasing permissions need to come and go.
Contact Management lets customers add those Contacts and revoke their access when the project, contract, or season ends while keeping purchasing activity associated with the same corporate account.
Much cleaner than discovering two years later that Temporary Steve still has purchasing access. Sorry, Steve. Nothing personal.
A Useful NetSuite SuiteCommerce B2B Feature for Large Accounts
This Contact Management extension is one of those focused NetSuite SuiteCommerce B2B features that becomes increasingly valuable as customer accounts get more complicated.
Support high-volume buying teams with a self-service solution
Empower your customers to manage their own personel’s access without Admin support
Designate a ‘Manager’ and grant them full Contact/Child Customer creation control
Works as both a SuiteCommerce Customization and SuiteCommerce Advanced Customization with Plenty of Room to Grow
The standard extension handles the main job: letting authorized customers create and manage Contacts or Child Customers. But our SuiteCommerce developers can handle additional SuiteCommerce customization when your version of “who should be allowed to buy what?” needs more than one checkbox.
For additional functionality, Anchor Group can extend this functionality to support things like:
- Access that automatically expires after a set period
- Automated reminders showing customer admins who currently has access
- More sophisticated Role-assignment rules
- Additional approval logic
- Other customer-specific access-management requirements
- Time-limited access and automated Contact-access reminder emails
FAQs
It's a SuiteCommerce extension that lets authorized customers create and manage Contacts or Child Customers from inside My Account.
Instead of sending every access request to your NetSuite administrators, selected customers can handle much of the process themselves.
No—this customization works with native NetSuite records on the backend while exposing Contact or Child Customer management through My Account. This keeps your SuiteCommerce My Account experience connected to the customer records your team already uses.
Yep. Contact management lives within SuiteCommerce MyAccount through a custom tab, and you can change the tab name to match the terminology your customers already use.
Yes. The solution can be configured to determine whether customers create Contacts or Child Customers.
The extension can be configured with Roles that are assigned to newly created Contacts, allowing you to control the level of access those users receive.
What's next?
Make your day-to-day work easier and get back to what matters most with this SuiteCommerce extension, built by the Anchor Group development team to streamline your workflow and simplify daily tasks. Reach out below and let’s get you rolling.
Need something a little different?
If you’re not seeing the exact fit you need, no worries—we also build affordable custom solutions to fit your business, your workflows, and the way your team actually works.
Reach out and let’s build a solution that fits like it ought to.
