NetSuite Support: Expert NetSuite Consulting & Managed Services

List of NetSuite Support Options

When you invest in Oracle NetSuite, your business gains a powerful ERP platform—but success depends on having the right NetSuite Support plan. From basic support to consulting companies and advanced customer support, understanding your options helps you manage cost, performance, and long-term system optimization.

Below is a breakdown of NetSuite support options—and how partnering with Anchor Group, a top NetSuite consulting and development firm, can maximize your technology investment.

NetSuite Basic Support

Every NetSuite license includes Basic Support at no additional cost.
This plan provides essential coverage, including:

• 24/7 access to the NetSuite Support Center (online portal)
• Product documentation and release notes
• Access to the NetSuite Knowledge Base
• Online case submission for issues and incidents

While useful for simple guidance and standard updates, Basic Support is limited—it does not include proactive optimization, custom development help, or business-specific troubleshooting. For most organizations, this means you’ll need additional support from a qualified NetSuite consulting company.

NetSuite Consulting Companies

Third-party NetSuite partners provide Implementation, ongoing consulting, customization, and managed support services that go far beyond Oracle’s direct support tiers.

Anchor Group is recognized as a top NetSuite consulting company for implementations, post-implementation support, optimization, and integration services.
Our strategy focuses on helping companies:

• Reinvest support dollars into value-added improvements
• Avoid paying twice for unused Premium Support or ACS programs
• Maintain a single managed service plan that covers both technical support and strategic optimization

Instead of allocating budget to unused Oracle Premium Support hours, many clients choose Anchor Group’s Managed Services—combining functional assistance, scripting, integrations, and training in one predictable plan. This approach ensures your system evolves as your business does, without wasting spend on idle premium tiers.

NetSuite Premium Support

Oracle offers NetSuite Premium Support as an upgrade to Basic Support. It includes:

• Faster response times for support tickets
• Priority case routing
• Account management and escalation services

However, all NetSuite licenses already come with Basic Support by default, and Premium Support costs are typically calculated as a percentage of your total license spend.
For most businesses, we recommend reallocating that budget toward consulting and development services with a certified partner like Anchor Group. This approach provides more direct value—hands-on help with optimization, integrations, automation, and user enablement—rather than reactive ticket handling.

NetSuite ACS (Advanced Customer Support)

Is Oracle’s managed service program intended for continuous account management and solution optimization? While ACS provides structured deliverables, it has received mixed feedback regarding responsiveness and flexibility.

We recommend businesses research ACS reviews on independent forums such as Reddit and NetSuite user communities to understand common experiences.

Many organizations find that Anchor Group’s managed service plans deliver a more responsive, hands-on approach—offering both strategic consulting and technical execution without the overhead or complexity of ACS subscription contracts.

NetSuite Advanced Customer Support

Advanced Customer Support (ACS) is designed for enterprise clients requiring continuous optimization and release management. Services often include:

• Environment monitoring
• Regular system reviews
• Managed release updates
• Performance tuning

While ACS may work for large enterprises, smaller or mid-market companies often prefer Anchor Group’s Managed Services for flexibility, faster turnaround, and deeper collaboration with real consultants—not just a ticket queue.

NetSuite Support Options

To summarize, here are the key options:

Oracle NetSuite Support

Oracle NetSuite Support is accessible to all licensed customers through the NetSuite Support Center. Users can:

• Submit a support ticket
• Access documentation
• Monitor case progress
• Review product release notes and known issues

Support tiers vary based on your subscription level. For day-to-day operational improvements, integrations, and development work, partnering with Anchor Group ensures that support aligns with your business strategy and growth.

NetSuite Support Ticket

Support tickets can be submitted directly within the NetSuite Support Center.
To submit a ticket:

1. Log in to your NetSuite instance.
2. Navigate to Support > Go to SuiteAnswers.
3. Open the Contact Support option to submit a case.

For quicker results and strategic guidance, customers often use Anchor Group’s support portal, which provides direct access to consultants for issue resolution and process optimization.

Advanced Customer Support NetSuite

The (ACS) model provides a structured engagement plan with assigned account managers. However, these engagements can be restrictive and less agile for smaller companies.
Anchor Group fills this gap by offering customized managed service plans that combine:

• Development support
• System administration
• Performance optimization
• Functional consulting
• Continuous improvement roadmap

This blended approach ensures that your NetSuite instance remains efficient, scalable, and strategically aligned.

Contact NetSuite Support

To contact Oracle’s official support, log in to your NetSuite account and navigate to:
Support > Go to SuiteAnswers > Contact Support.
You must have the appropriate Support Role assigned in your user permissions to open cases.

If your issue involves customizations, scripts, integrations, or ongoing optimization, it’s faster and more effective to reach Anchor Group’s NetSuite Support Team directly:

• Phone/Text: 608-575-9053
• Web:https://anchorgroup.tech/contact

NetSuite Tech Support

Helps troubleshoot system errors, user permissions, and platform functionality.
However, Oracle’s tech support does not include business process consulting, scripting, or integrations.
Anchor Group’s NetSuite technical team fills that gap by offering root-cause analysis, performance fixes, and tailored automation solutions.

NetSuite Customer Support Maintenance Services

Anchor Group provides comprehensive NetSuite customer support and maintenance services, covering:

• Real-time monitoring and issue resolution
• Version updates and testing assistance
• SuiteScript and SuiteFlow debugging
• Integration and API management
• Role and permission configuration
• Process improvement workshops

This ensures that your NetSuite instance stays optimized beyond the standard Oracle maintenance cycle.

NetSuite Support Center

Is Oracle’s online resource for documentation, training, case submission, and SuiteAnswers.
While it’s an excellent reference tool, it often lacks the customization and quick response that growing businesses need.
That’s why many companies partner with Anchor Group, leveraging both the Support Center and a dedicated consultant relationship for maximum efficiency.

NetSuite Customer Support

Every NetSuite customer has access to online support tools, but most find that external consulting adds the hands-on expertise Oracle’s tiers can’t deliver.
Anchor Group provides direct access to certified developers, administrators, and consultants who act as an extension of your team.

How to Contact NetSuite Support

To contact Oracle’s NetSuite Support:

1. Log in to your NetSuite account.
2. Ensure your Support Role is assigned under Setup > Users/Roles > Manage Roles.
3. Navigate to SuiteAnswers > Contact Support.

NetSuite Customer Support Phone Number

For Oracle direct support, check the Support tab within your NetSuite dashboard for the regional support number corresponding to your country or subscription.

For U.S. NetSuite users, a general Oracle NetSuite Support Number is available at:
1-877-638-7848 (U.S. Support)

For faster, personalized help, contact Anchor Group directly:
608-575-9053 — call, text, or leave a voicemail for a rapid response.
Typical online contact form replies are completed within 10 minutes during business hours.
Contact Anchor Group Online

Why Choose Anchor Group for NetSuite Support

• Certified NetSuite Consultants and Developers
• Managed Service Plans covering both support and optimization
• Flexible billing models (monthly or retainer)
• Rapid response times and proactive system monitoring
• Strategic roadmap guidance for continuous improvement

Anchor Group helps you get the most from your NetSuite investment—without overpaying for redundant Oracle Premium or ACS services.

Frequently Asked Questions (FAQ) – NetSuite Support

1. What countries does NetSuite support?

NetSuite is a global ERP and CRM platform that supports over 200 countries and territories. It includes built-in functionality for multi-currency, multi-language, and tax compliance.
Key supported regions include:

• North America: United States, Canada, Mexico
• Europe: United Kingdom, Germany, France, Spain, Netherlands, and others
• Asia-Pacific: Australia, New Zealand, Japan, Singapore, India, China
• Latin America: Brazil, Chile, Argentina, Colombia
• Middle East & Africa: UAE, South Africa, Saudi Arabia, Israel

NetSuite’s OneWorld module allows multinational organizations to manage global subsidiaries, transactions, and compliance from a single cloud instance. At Anchor Group, we are also an international support agency.

Learn more: NetSuite Global Business Management (OneWorld)

2. What is included with NetSuite Basic Support?

Every NetSuite license includes Basic Support at no additional cost. It covers:

• 24/7 access to the NetSuite Support Center
• Case submission through the online portal
• Access to product documentation, release notes, and SuiteAnswers

Basic Support provides limited reactive assistance—it does not include customization, optimization, or development support. For more advanced help, businesses often work with a NetSuite consulting partner like Anchor Group.

Learn more: NetSuite Support Overview

3. What’s the difference between NetSuite Premium Support and Anchor Group Managed Services?

NetSuite Premium Support is billed as a percentage of your NetSuite licensing cost and primarily covers faster ticket response times and case prioritization.
Anchor Group Managed Services provides a comprehensive alternative that combines:

• Technical support and issue resolution
• Functional consulting and training
• Customization and development assistance
• Ongoing system optimization

This means you get hands-on experts improving your system—not just handling support tickets. It’s a cost-efficient replacement for Premium Support or ACS.

Learn more: Contact Anchor Group

4. What is NetSuite Advanced Customer Support (ACS)?

Advanced Customer Support (ACS) is Oracle’s paid, subscription-based managed support offering designed for ongoing optimization, monitoring, and release management.
While ACS can be valuable for large enterprises, smaller companies sometimes report limited flexibility and responsiveness.

Before enrolling, it’s a good idea to research community feedback on NetSuite ACS via trusted forums like Reddit and NetSuite user groups to understand others’ experiences.

Learn more: Oracle ACS Overview

5. Can I get NetSuite support without going through Oracle?

Yes. Many organizations choose to work with certified NetSuite consulting partners like Anchor Group instead of Oracle’s direct support programs.
Partners can handle:

• Troubleshooting and bug resolution
• Performance optimization
• Custom scripting and integrations
• Process automation and reporting

This approach provides more proactive, personalized assistance—often faster and more cost-effective than Oracle’s Premium or ACS programs.

Learn more: NetSuite Partner Program

6. How do I contact NetSuite Support?

To contact Oracle NetSuite Support, you can:

1. Log in to your NetSuite account.
2. Go to Support > Go to SuiteAnswers > Contact Support.
3. Submit a case or call the listed regional phone number.

You must have the Support Center role assigned to your user account to open support cases.

Official Support: NetSuite Support Center

7. What is the NetSuite Support phone number?

For Oracle NetSuite Support in the U.S., the primary phone line is:
1-877-638-7848 (Available 24/7 for authorized users)

For faster, more tailored assistance:
Anchor Group Support: 608-575-9053
Text or leave a voicemail for the quickest response—average reply time is under 10 minutes during business hours.

Contact Anchor Group

8. How do I submit a NetSuite support ticket?

You can submit a support ticket directly within your NetSuite instance:

1. Log in and navigate to Support > SuiteAnswers.
2. Select Contact Support.
3. Choose a case category and provide details about your issue.
4. Submit and track your ticket in the Support Center dashboard.

If your issue involves customizations, integrations, or scripting, contacting Anchor Group directly ensures faster, specialized resolution.

Learn More: NetSuite Support Ticket

9. What is NetSuite Technical Support?

NetSuite Technical Support helps with core system performance, login issues, or general bugs. However, it does not include configuration, integration, or automation assistance.
Anchor Group’s NetSuite Tech Support expands on this with:

• Performance tuning and error debugging
• SuiteScript and SuiteFlow troubleshooting
• Integration support for middleware (Celigo, Boomi, MuleSoft)
• API connectivity and workflow optimization

10. How does Anchor Group’s Managed Support differ from NetSuite ACS?

Anchor Group’s Managed Support combines functional consulting, technical development, and continuous improvement into one flexible plan.

NetSuite ACS, while structured, focuses on scheduled deliverables and account management.

Anchor Group offers:

• Real-time collaboration with developers and consultants
• Month-to-month flexibility
• Focus on ROI-driven optimization instead of rigid project scopes

This makes Anchor Group a preferred alternative for ongoing NetSuite support and enhancement.

Learn more: Anchor Group Managed Services

11. Does Anchor Group handle global NetSuite accounts?

Yes. Anchor Group supports NetSuite environments across North America, EMEA, APAC, and LATAM.
We assist multinational clients with:

• Multi-subsidiary management (NetSuite OneWorld)
• Multi-currency and tax localization
• 24/7 monitoring and remote support

No matter where your business operates, Anchor Group’s consultants can provide both remote and on-site assistance.

12. What is the NetSuite Support Center?

The NetSuite Support Center is Oracle’s online portal that provides:

• Product documentation
• SuiteAnswers knowledge articles
• Support case submission and tracking
• Access to community forums and updates

It’s useful for standard issues, but for customized help and optimization, Anchor Group’s support fills the gap with real human expertise and immediate solutions.

Visit: NetSuite Support Center

13. How can Anchor Group help optimize my NetSuite instance?

Anchor Group provides tailored optimization through:

• Business process audits
• Script and workflow improvements
• Role/permission security cleanup
• Report automation
• SuiteApp configuration
• Integration updates

Our approach ensures your NetSuite instance continues to evolve, aligning technology investment with business goals.

Learn more: NetSuite Services by Anchor Group

14. What’s the fastest way to get NetSuite support from Anchor Group?

For the fastest assistance:
Call or Text: 608-575-9053
Online Contact Form: anchorgroup.tech/contact
Typical response time: under 10 minutes during U.S. business hours.