My Account Overview Transaction Pending Status

If you are asked what the “pending” status means when a user is on the “account overview” screen of SuiteCommerce MyAccount, especially because pending is not an option with the NetSuite UI itself, searching help articles and Google do not provide any clear answer.

Pending Status of Invoices

This pending status can be further confusing because the status displayed when viewing the invoice list or transaction history differs.

Transaction History Invoice Status (note INV111880 compared to other image)

What “Pending” Status Means

The transaction status within the transaction history tab is actual a hint as to why the overview screen shows “pending”. If the transaction record is in an “open” state, the overview screen will show “pending”. However, if the transaction record is in a “closed” state, the overview screen will show “paid”.

Why is this the way it works? This simply has to do with the way the overview screen is coded. On the overview screen, it is coded to show  “Pending” if the transaction is ‘open’ and then coded to show ‘paid’ if the transaction is anything else.

Code for Overview Screen in My Account

The series of images below details the backend transactions and their relationship to the front-end status.

Invoice (INV111880) Within NetSuite

Same Invoice (INV111880) as Shown in Account Overview

Same Invoice (INV111880) as Shown in Transaction History

Invoice (INV108211-fee-3) within NetSuite UI

Same Invoice (INV108211-fee-3) as Shown in Account Overview

Same Invoice (INV108211-fee-3) as Shown in Transaction History

Summary

In short, on the Account Overview screen of My Account, the invoice status (or other transaction statuses) will say “pending” if the transaction is ‘open’ within NetSuite. Otherwise, it will say “paid”. While on the other screens of the My Account, the status will be ‘open’ or ‘paid in full’, etc., and it is a result of how the My Account screen is coded.

Does it make sense? Probably not, but that’s how the code is written.

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