We’re all familiar with Google reCAPTCHA. Sometimes it shows up as a checkbox declaring “I am not a robot,” other times it’s a twisted scramble of numbers and letters to decipher, and some days you go back and forth on whether to select that one square in the picture grid with the smallest corner of a traffic light in it (after all, it’s technically the correct answer to select that box, but are they really counting it this time?).
While it can sometimes be a pain for website users, Google reCAPTCHA is extremely valuable when it comes to protecting your website from fraudulent bot attacks. Let’s dive into how Google reCAPTCHA can benefit your ecommerce business.
The Cost of Bot Attacks
According to Imperva Research Labs of cybersecurity, 57% of all ecommerce cyber-attacks are initiated by bots, with a couple hundred million bot attacks happening annually. Unfortunately, that number is only growing.
A single bot attack often ends up costing a company several hundred thousand dollars when all is said and done. These costs are incurred because the bots are registering and placing fraudulent orders while they are on your site. If a fraudulent bot places too many bad credit card requests, this can shut down your payment processor, and prevent your valued customers from being able to place legitimate orders through your website. Just a few bot attacks in a single year can end up making a significant dent in a company’s annual revenue.
So how do I stop bot attacks?
Adding security measures to your website is essential to prevent fraudulent attacks. While there are agencies who can offer consultation on site security, often as a part of a larger security plan for your company, that process can be expensive and time consuming. The good news is, there are some security measures that you can put in place right away to protect your SuiteCommerce site. Implementing Google reCAPTCHA is a great place to start, because it’s easy, quick to set up, effective, and will likely remain a part of your site security measures even if you decide to leverage an agency or consultant to help you develop a more involved security plan for the long term.
Fun Fact: CAPTCHA actually stands for “Completely Automated Public Turing test to tell Computers and Humans Apart”.
Getting Google reCAPTCHA for SuiteCommerce
While NetSuite does not currently offer a native solution for connecting Google reCAPTCHA to your SuiteCommerce site, you can still set it up and stop fraud bots from entering sales orders through your website. This is just one of the many cases in which NetSuite’s vast network of Certified NetSuite Consultants, Developers, and Partners adds value for NetSuite customers. Anchor Group, a Certified Oracle NetSuite Commerce Partner, recently built a Google reCAPTCHA SuiteCommerce bundle. The bundle allows you to get all the benefits of Google reCAPTCHA Version 2 (V2), and it works with both SuiteCommerce and SCA.
About the SuiteCommerce Google reCAPTCHA Bundle
Anchor Group’s bundle enables Google reCAPTCHA in three key vulnerable areas of your SuiteCommerce site: 1) customer registration, 2) guest registration, and 3) before placing an order. This helps you ensure that your customers registering and placing orders are humans.
This Google reCAPTCHA bundle for SuiteCommerce is a self-install bundle, which means there’s is no installation fee. Both the monthly and annual billing options come with a 7-day free trial, and you can cancel your subscription at any time. The installation instructions provided by Anchor Group walk you through every step of the process, allowing you to easily set it up yourself through “SuiteCommerce Configuration” in as little as 30 minutes.
Google reCAPTCHA limits and Other Steps to Protect your Site
Keep in mind that Google reCAPTCHA has its limits when it comes to preventing fraud carried out by humans. While a human attacking your site may fail to select that one square in Google reCAPTCHA with the very smallest corner of a traffic light. At most, they’ll only momentarily question their own humanity and inevitably pass a subsequent reCAPTCHA test.
Original gif content credit: Marvel Studios
In order to prevent fraudulent orders being placed on your SuiteCommerce site by humans, additional security steps will need to be taken. It’s also important to note that, fraudulent bots are becoming more sophisticated all the time, and some of them can already get past reCAPTCHA. That being said, while Google reCAPTCHA is extremely helpful in protecting your website against most bot attacks, you may want to implement other measures to protect your SuiteCommerce site from fraud in addition to implementing reCAPTCHA.