5 Steps to Stopping Fraud Orders on SuiteCommerce  

by Caleb Schmitz in , , February 26th, 2021

Stop Fraud Bots From Entering Sales Orders Through Your Website

If you are having issues with bots attacking your SuiteCommerce website, there are a few things you can do to help get this to stop.

These are 4 action steps you can do to get them to stop placing orders with fake credit cards. Some bots are more advanced than others and get even get past reCaptcha, however, adding reCaptcha to your checkout will add another level of protection to your checkout process.

This article goes through the 4 best steps to STOP FRAUD in your SuiteCommerce website.

Step 1: Add reCAPTCHA to Your Checkout

Anchor Group is a SuiteCommerce firm that specializes in implementing SuiteCommerce and has built dozens of apps to enhance SuiteCommerce. One of the apps is a SuiteCommerce reCaptcha feature that works for SuiteCommerce Standard (SuiteCommerce) and SuiteCommerce Advanced.

Google reCAPTCHA for SuiteCommerce

Our team can have our reCaptcha V2 SuiteCommerce extension deployed to your website today! You can install this yourself and have it live within 30 minutes. Check out the product page for SuiteCommerce Google reCAPTCHA.

This is a NetSuite bundle that takes minutes to configure and set up. You can even do it yourself!

Contact our team to request access to the bundle!

google recaptcha request information

recaptcha suitecommerce

If the reCaptcha isn't stopping the bot still, then proceed to step 2

Step 2: Add the Web Order API Security Bundle

Anchor Group created a NetSuite & SuiteCommerce Web Order API Security Bundle that places security in your hands. Reach out to our team to find out more!

Step 3: Ensure you have "External Catalog (WSDK)" Disabled

There is a checkbox in "Enable Features" called "External Catalog (WSDK)" which typically is not needed by companies. Sometimes this gets checked during implementations and generally is not needed. Your SuiteCommerce/SuiteCommerce Advanced website doesn't get impacted by this feature being enabled or disabled. Orders may be coming through the NetSuite API as fraud orders rather than SuiteCommerce. If this is the case, they are doing so because this checkbox has been enabled.

External catalog (WSDK) suitecommerce fraud orders

Naviate to SETUP > COMPANY > ENABLE FEATURES and search for "External Catalog Site (WSDK) and ensure that this is unchecked. Should you decide you need this enabled, Anchor Group has built a security layer called "Denial Criteria" which helps provide additional defensive measures to stop these fraudulent attempts.

Step 4: Turn on Paypal and Turn Off your Payment Processor

You (or our team) can configure PayPal on your SuiteCommerce website so that the only Credit Card option is to check out using PayPal. This option means that PayPal does all the cybersecurity work for you. It's not as smooth of a checkout experience but will get the job done until you can implement Step 4.

white and blue magnetic card

Step 5: Consider using Versapay

Versapay (Solupay) does a great job working hard at services their customers and trying to find the best solution for them. In fact, they are one of the only payment solutions that actively tried to solve this pain point for their customers!

That's all for now! If you have questions about protecting your SuiteCommerce site, or, if you are ready to start on Steps 1 & 2 from this article, go ahead and contact the Anchor Group crew! Anchor Group is a certified Oracle NetSuite Alliance Partner & Commerce Partner, and is equipped to handle all kinds of NetSuite and SuiteCommerce projects, large or small!

Anchor Group oracle netsuite alliance partner commerce partner

FREE SuiteCommerce Book

Want to learn more about SuiteCommerce and how it can benefit your business? We'd like to gift you a FREE NetSuite Ecommerce paperback book! Here at Anchor Group, we pride ourselves on having the heart of a teacher... this is just one of the many ways that we follow through on that value. So, what are you waiting for?

Order the free SuiteCommerce book today, and we'll even pay for shipping!

suitecommerce netsuite ecommerce book

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