Invoice Tab Not Showing in SuiteCommerce Checkout

in , April 9th, 2024

The invoice tab should show in checkout when the customer checking out has terms on their customer record. However, in some situations, this does not happen. The following are some common reasons why you may experience this error.

Checkout missing the invoice tab

Resolving the Missing Invoice Tab Error

Here are two possible solutions for this issue:

Missing check box on "Allow non Credit Card Payment Methods during Checkout"

  • Navigate to the Commerce > Websites > Website Lists
  • Invoice will not show as a payment method if this box is not checked.

Ensure that the Sales Order Type is set correctly

  • Companies often want to apply their custom sales order forms to webstore orders. This is fine, but you need to ensure the right fields are selected.
  • Within the Website Setup record, go to the Checkout Preferences section.
  • Make sure that you do not set the Sales Order Type with the custom form (as shown in the screenshot below).

Incorrect setup

  • Rather, set the Sales Order Type to "Per Customer Basis".
  • Then you can set the form you want in Credit Card Form and Invoice Form.

Correct Setup

  • This should resolve the issue, and you should see the invoice tab in checkout.
Note: Be sure that you cache invalidate when testing these solutions.

This is what you should see when you follow the above steps.

Author: Sam Galvin

Got stuck on a step in this article?

We like to update our blogs and articles to make sure they help resolve any troubleshooting difficulties you are having. Sometimes, there is a related feature to enable or a field to fill out that we miss during the instructions. If this article didn't resolve the issue, please use the chat and let us know so that we can update this article!


Want to keep learning?

Our team of NetSuite professionals has written articles on a wide variety of NetSuite topics, from SuiteCommerce tips, to recommended NetSuite solutions, to available support services, and more! 

Your cart