Customer Relationship Management
Enable your business to manage the complete customer lifecycle and adapt to customer needs using a single platform that is seamlessly integrated with your NetSuite ERP and ecommerce investments.
Key Features & Capabilities:
Sales force automation / opportunity management
Case management / customer service management
Forecasting, upsell, & commission management
Partner relationship management
Manage global sales, marketing, services and partner organizations
Remotely access CRM data on your mobile device
Elevate productivity across the organization
360-degree view of your customers
Streamline lead-to-cash processes
Improve sales performance
NetSuite CRM provides your team with the tools you need to ensure high quality customer service and support in all stages of the customer lifecycle from initial interest to brand loyalty. Easily accessible reporting and analytics along with sales forecasting and quota management enable your business to operate efficiently through data-driven decisions.
NetSuite CRM features like upsell and order management, along with mobile availability enable your team to save the sale by handling customer requests and transactions at the time of request. Marketing automation saves your team time while helping your company gain and retain customers. For a consistent customer experience, NetSuite CRM includes ecommerce features that allow you to bring your instore experience online.
Increase Sales Performance:
NetSuite CRM sales force automation and opportunity management help your team capitalize on every potential sale, leaving fewer abandoned carts and gaining customer loyalty for your company. Elevate productivity across your organization and improve your overall sales performance through the use of forecasting, upsell and commission management.
NetSuite CRM case management and customer service management tools give your team a 360-degree view of your customers, allowing them to better understand the market that you serve. Save sales by streamlining your lead-to-cash processes using remotely accessible CRM data that enables your sales team to provide high quality customer service. Partner relationship management tools extend your organization's ability to manage global marketing, services, and partnerships.
Related NetSuite Solutions:
If this module doesn't fit your needs, there are other NetSuite modules that serve as business management solutions: